I have an online account and I’ve forgotten my password. What do I do?

If you have an online account and you forget your password, click the ‘Forgotten password/username?’ link in the top right-hand corner of the homepage. You can then reset your password using your username and email address.

If you forget both your username and your password, please phone one of the charity helplines.

How can I remove myself from Join Dementia Research?

We hope that you’ll enjoy being part of Join Dementia Research.

However, if at any point you no longer wish to be registered, you or your loved ones can contact the charity helplines and we will remove you from the system.

Once you do this, researchers will not be able to search for you anymore. Please note that your data will be anonymised rather than deleted, unless you specifically request for it to be deleted.

Any other problems?

If you have problems relating to your clinical care, please contact your doctor.

For problems relating to your taking part in a study, please contact the research team.

For any complaints or problems with Join Dementia Research, please email manager.jdr@nihr.ac.uk or phone one of the charity helplines.